Refund and Returns Policy

At Goldiam Art, we value customer satisfaction and strive to provide high-quality gold and diamond jewelry. Our refund and returns policy is designed to ensure a fair and transparent process.

Eligibility for Returns

Our return policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, undamaged, and in its original packaging with all associated certificates and documents.

Items exempt from returns:

  • Customized or engraved jewelry
  • Final sale items or discounted products
  • Gift cards
  • Items showing signs of wear or damage post-delivery
  • Loose diamonds or gemstones removed from their original setting

Return Process

To initiate a return, please contact our support team at [email protected] with your order details. Once your request is reviewed, we will provide return shipping instructions.

Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping service to ensure safe delivery.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 7-10 business days. Processing times may vary depending on your financial institution.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact our support team for assistance.

Late or Missing Refunds

If you have not received your refund after the processing period, first check your bank account. Then, contact your credit card issuer or financial institution, as processing delays may occur.

If you still require assistance, reach out to us at [email protected].

Final Notes

Goldiam Art reserves the right to revise this policy at any time without prior notice. By purchasing from our store, you agree to the terms outlined above.

For questions related to returns and refunds, please contact us at [email protected].